Billing for our Services
Please be aware that ultimately it is the responsibility of the patient to pay for any hospital charges generated during a visit with us unless you are covered under an approved federal or state plan. However, as a service to our patients, we will submit most bills directly to your insurance company for payment. The hospital generates a new account each time you register and registration personnel will ask you for insurance information upon each visit. Your cooperation in giving health coverage information gets your claim paid quickly. Although we bill on your behalf and make all reasonable efforts to obtain payment from your insurance company, if a claim is rejected or payment is delayed, we will look to you for payment in full.
Important Medicaid Redetermination Update
Medicaid (MassHealth in Massachusetts) has maintained members’ coverage and benefits due to continuous coverage requirements that started during the COVID-19 emergency. Starting April 1, Medicaid will return to its normal annual renewal process. If Medicaid has enough information to confirm your eligibility, your coverage will be renewed automatically. If Medicaid is not able to confirm your eligibility automatically, you will receive a renewal form in a blue envelope to the mailing address that is on file.
To avoid disruption in coverage, please visit your state’s website to ensure Medicaid has your most current information.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a healthcare facility that isn’t in your health plan’s network.
As a convenience to our patients, we accept cash, checks, and most major credit cards. If you are financially unable to pay your balance, our Patient Financial Services Department will assist you in determining your eligibility payment plans or for financial assistance.
To speak with a Financial Counselor please call 1-508-957-0157.
Martha’s Vineyard Hospital cannot and will not deny or delay services for lack of insurance or ability to pay.