Access to Providers during the COVID-19 Pandemic

Access to Providers during the COVID-19 Pandemic

If you are an established Partners HealthCare patient with a primary care provider, we recommend you contact your provider’s office by phone or via Partners Patient Gateway if you have symptoms that may indicate exposure to COVID-19 or if you believe you may have been exposed.

If you are an established Partners patient and do not have a primary care provider – or are unable to reach them – there are other resources available to you:

  1. Call the Partners HealthCare COVID-19 Nurse Line at 617.724.7000. Staffed from 8 am to 8 pm Monday through Friday and 8 am to 5 pm Saturday and Sunday, nurses are available to respond to general or specific questions about COVID-19 for those who have symptoms, believe they may have been exposed, or are looking to learn more. If treatment is needed, they will guide you through next steps. Interpreters can be added to calls for patients who need it.
  2. Launch a video visit with an urgent care provider at Partners HealthCare On Demand (PHOD). Available 24 hours a day, 7 days a week, PHOD is suggested for those who have symptoms of COVID-19 and/or have underlying conditions that may put them at greater risk. A doctor or advanced practitioner will conduct an intake assessment via a secure video visit and recommend next steps. Note that this service is only available to established Partners patients in Massachusetts, Maine, New Hampshire, and Rhode Island.

Video / Phone

Virtual Visits Available

Martha’s Vineyard Hospital offers virtual visits for the following types of appointments:

  • Annual Wellness
  • Established Patients
  • New Patients
  • Nutrition
  • Occupational Therapy
  • Physical Therapy
  • Same Day Clinic
  • Sick Visits
  • Specialty Visits
  • Speech Therapy

Patient Setup Guide for Video Visits Using Zoom at Home

Please discuss with office if you do not have video capability.

Computer Instructions (Desktop or Laptop; PC or Mac)

  1. Visit
  2. Under Zoom Client for Meetings, select Download
  3. Open the installer
  4. Follow the prompts to install the Zoom software on your computer

Mobile Device Instructions (Phone or Tablet; iOS or Android)

  1. On your device, launch the Google Play Store (Android) or App Store (iOS)
  2. Search for the application ZOOM Cloud Meetings
  3. Install the application on your device (it’s free)

Patient Tips for Virtual Video Visit

  • Please launch Zoom 15 minutes prior to your appointment time, you will be placed into your provider’s waiting room
  • Please make sure you have access to your telephone (either home phone or cell phone) and clinic’s phone number in case you get disconnected or are unable to participate in the video visit
  • Log into system using link (URL) from MVH scheduler – reference email you recieved

Helpful Phone Numbers

More from MVH

Related Information