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Martha's Vineyard Hospital (MVH) has an extensive internal network of processes that act as checkpoints and yardsticks for monitoring and measuring quality standards.
Government agencies, national sanctioning bodies, state associations, and private independent survey firms regularly evaluate MVH’s quality of care performance across a wide range of criteria. Some of these criteria go beyond just facts and figures to measure how well a hospital manages the interpersonal aspects of patient care.
In some instances, these evaluations are compared with performance data from other hospitals across the state or country. In other cases, sanctioning bodies establish quality and safety benchmarks, which hospitals are required to meet or exceed in order to earn and maintain accredited status.
Supporting the Martha’s Vineyard Hospital culture of safety and the people behind it is a carefully designed system of processes that reinforce, cross-check and quality care initiatives’ status. These processes represent checklists and benchmarks that analyze the progress of maintaining and raising quality throughout every care aspect.
As a patient, you will have expectations and want reassurances about the quality of care you receive. Our quality processes are among the many ways to ensure we deliver both.
In our continuing effort to improve the quality of care we provide, we ask our patients to complete a survey about their experience at Martha’s Vineyard Hospital. This survey is conducted through email or via telephone.
At Martha’s Vineyard Hospital, our goal is to provide the best healthcare and medical service possible. Sometimes we exceed expectations. Now and then, however, we might not meet our patients’ or families’ expectations. We want to learn from your experience- good or bad. The Quality and Patient Safety Department welcomes your compliments or concerns. We are also here to help you resolve a problem.
Patient Advocacy: 508-957-9497
Director of Quality and Patient Safety: 508-684-4553
Email: MVHPatientAdvocate@Partners.org
For more about Patient Advocacy, click here.
The Joint Commission is an independent, not-for-profit body that established standards for quality and standards. The Joint Commission conducts regular, on-site surveys of hospitals, evaluating a wide range of criteria. The results of these surveys determine whether a hospital earns accreditation from the Joint Commission. This accreditation process includes unannounced surveys of hospitals which ensures that the hospital is always striving to be its best in terms of safety and quality of care.
The Joint Commission granted Martha’s Vineyard Hospital full accreditation for a 36-month cycle beginning in September 2018.
Hospitals are required to post an announcement that an accreditation survey may be imminent and to allow the public to provide input.
Martha’s Vineyard Hospital has been recognized as an Age-Friendly Health System- Committed to Care Excellence. The Age-Friendly Health Systems initiative was launched in 2017 by The John A. Hartford Foundation and the Institute for Healthcare Improvement, in partnership with the American Hospital Association and Catholic Health Association of the US, with a commitment to make 20 percent of hospitals and health systems in the United States age-friendly by 2020.
An Age-Friendly Health System is one in which clinical care settings reliably implement four geriatric care practices (4Ms: What Matters, Medications, Mentation, Mobility) in a manner consistent with evidence-based best practice. The 4Ms are defined, and examples of how to implement them, are featured in the Age-Friendly Health Systems Guide to Using the 4Ms in the Care of Older Adults. Recognition is given at the hospital or practice level.
Over 2,000
new patients join our practice every year.
This information is reported to the Massachusetts Department of Public Health to ensure that Martha’s Vineyard Hospital does not exceed the maximum patient assignment of two patients per nurse.
1,412
inpatients were seen at MVH in 2019.
Martha’s Vineyard Hospital
1 Hospital Road
Oak Bluffs, MA 02557
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